Friday, March 9, 2012

Big data’ creating big career opportunities for IT pros

Big data’ creating big career opportunities for IT pros
New jobs expected for developers, administrators, as well as emerging ‘data scientist’ role

New job opportunities are emerging for IT professionals in the field of “big data,” the term used to describe how corporations gather vast amounts of real-time data about their customers and analyze that data to drive decision making and increase profitability.

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A new job title — data scientist — is all the rage. A data scientist typically has a background in computer science or mathematics as well as the analytical skills necessary to find the proverbial needle in a haystack of data gathered by the corporation.

“A data scientist is somebody who is inquisitive, who can stare at data and spot trends,” says Anjul Bhambhri, vice president of Big Data Products at IBM. “It’s almost like a Renaissance individual who really wants to learn and bring change to an organization.”

Unheard of 18 months ago, “data scientist” has exploded in popularity as a Google search term. The number of Google searches of “data scientist” hit peaks 20 times higher than normal in the last quarter of 2011 and the first quarter of 2012. It’s a popular search term in high-tech hotspots such as San Francisco, Washington, D.C., and New York.

Among the U.S. companies looking to hire data scientists are PayPal, Amazon and HP. Indeed, the term “data scientist” is mentioned in 195 job listings on the Dice.com website for IT professionals.

IT departments also are adding data-centric developers and system administrators who specialize in tools such as the open source Apache Hadoop software. Hadoop is designed for data-intensive, distributed applications and used by such popular websites as Yahoo, Facebook, LinkedIn and eBay.

MORE: Hadoop wins over enterprises, spawns talent crunch

Hadoop is mentioned in 612 of 83,122 job listings on Dice.com. Among the companies looking to hire Hadoop software engineers and developers are AT&T Interactive, Sears, PayPal, AOL and Deloitte.

Hadoop “is an emerging skill,” says Alice Hill, managing director of Dice.com. “Companies need to manage large-scale data operations, and the whole idea of Hadoop is that you can do it inexpensively. That works really well with what we’re seeing in terms of the movement to the cloud.”

Hill sees opportunities related to Hadoop for both entry-level and experienced IT staff, as well as for hardware and software specialists.

“Traditional hardware people need to figure out how to cluster in different environments. It’s not just about buying a database and hooking it up to a hard drive. Now you have distributed databases that are hooked up to multiple servers and multiple hard drives,” Hill says. Hadoop “is inexpensive, but it require somebody who really knows how to scale hardware.”

Hill says Hadoop is also a good skill for IT professionals with relational database management experience to pursue. “If you really understand data structure and queries, there’s going to be a lot of job opportunities,” she adds.

Job opportunities for data scientists and Hadoop specialists are emerging across industries, from Web companies and e-retailers to financial services, healthcare, energy, utilities and media.

“There are so many directions you can go in with these [data management] skills,” Hill says. “It’s very fertile ground for experienced IT professionals, but also for people coming out with computer science degrees. It’s a great area to specialize in.”

Bhambhri says IT departments will be looking to hire new people in the area of big data as well as to retrain some of their existing staff to add data analysis and Hadoop-related programming and administrative skills. For example, IBM retrained 2,400 IT professionals at Big Data Bootcamps that it held for its customers and partners last year.

RELATED: Get Hadoop certified … fast

“The IT departments really have to expand their data platforms and not be restricted to structured data repositories,” Bhambhri says. “They have to bring in new sources of unstructured data in their platforms to answer the questions that C-level executives are asking for their decision-making processes. From an IT perspective, it’s very important for the IT folks to not only identify these data sources but to work with their business counterparts to discover what other sources of data need to be seamlessly integrated into their platforms.”

IBM has a new initiative called Big Data University aimed at training undergraduate and graduate students in the area of big data and exposing them to Hadoop. Launched last October, Big Data University has already attracted more than 14,000 students to register for its online courses. IBM offers six online courses related to Hadoop and big data.

“We are trying to get the students to really see the potential of big data and what the business outcomes can be from these new sources of data,” Bhambhri says. “We’re giving them use cases from retail, healthcare and telecommunications companies. We’re showing them what was not possible before is possible now because of the work we have done with different customers in these different industries.”

Bhambhri is optimistic about the career prospects for IT professionals with data management and Hadoop skills.

“In every industry, there is a lot of data that is getting captured, whether it is sensor data or log data or data coming from social media like Facebook and Twitter,” Bhambhri says. “The volumes of the data are huge. So what has been happening is that a lot of our customers are capturing the data, but until now there was no technology that was available that they could use to analyze this data quickly in a cost-effective manner. That was a huge bottleneck. Now we read what Yahoo and Google are doing around Hadoop and MapReduce, and it certainly looks like these open source tools will solve that bottleneck.”

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Thursday, March 8, 2012

7003-1 Q&A / Study Guide / Testing Engine

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QUESTION 1
A technician deployed a Communication Server 1000E with dual homing feature configured. Both
the T and 2T ports are connected on the media Gateway Controller (MGC) one connection is
active to avoid network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)

A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.

Answer: B,C

Explanation:


QUESTION 2
A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician
has been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are
not transmitted to the call server until the telephone are busy?

A. Bulk change
B. Courtesy change
C. Group change
D. Template change

Answer: B

Explanation:


QUESTION 3
A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with
three Signaling Servers. This node will support virtual trunks, IP media services, TPS and
personnel directories. A technician logs into Elements manager to complete the configuration,
after creating and saving the node configuration, the transfer now option chosen, then the servers
are selected, the start sync is selected followed by restart application.
What is expected outcome from the system?

A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will
be transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will
be transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be
transferred from Element manager to CallServer.

Answer: B

Explanation:


QUESTION 4
A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer’s needs?

A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)

Answer: D

Explanation:


QUESTION 5
You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the
installation.

A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.

Answer: C

Explanation:


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Wednesday, March 7, 2012

MCA - Microsoft Certified Architect Program

MCA - Microsoft Certified Architect Program
The Microsoft Certified Architect (MCA) program helps enable the highest-achieving professionals in IT architecture to distinguish their expertise. If you have proven experience as a technology architect who designs and delivers IT solutions for enterprise customers, and technical and leadership skills that surpass those of your peers, consider earning the MCA certification. By doing so, you can validate your advanced proficiency and join an exclusive, world-class community of experts.

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Level: Successful candidates generally have ten or more years of IT experience, and five or more years of specific architectural experience. Microsoft Certified Master certification is a prerequisite for all MCA Technology certifications.

Audience: Practicing IT Architect, Microsoft Certified Master

Type: Microsoft Certification

Microsoft Certified Architect Program Overview

Why get certified?
Earning a Microsoft Certification validates your proven experience and knowledge using Microsoft products. Designed to be relevant in today's rapidly changing IT marketplace, Microsoft Certifications help you utilize evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Whether you are new to technology, changing jobs, or a seasoned IT professional, earning a Microsoft Certification demonstrates to customers, peers, and employers that you are committed to advancing your skills and taking on greater challenges. In addition, certification provides you with access to exclusive Microsoft Certified Professional (MCP) resources and benefits, including opportunities to connect with a vast, global network of MCPs.

Why get an MCA certification?
Individuals who earn an MCA have achieved the capstone certification from Microsoft, proving their ability to architect large-scale complex solutions with Microsoft technologies. As such, they are recognized by Microsoft and the IT industry worldwide for having achieved the highest level of professional certification on Microsoft server products. MCAs report that their certification has brought them:

More market credibility
More effective deployment services
Increased number of requests for advice or participation in projects
In addition to providing opportunities for career advancement and higher earning potential, an MCA offers these benefits:
Recognition for achieving the capstone certification from Microsoft, proving your ability to architect large-scale complex solutions with Microsoft technologies
Membership on the MCA distribution list in your specific solution area
Promotion of your name and technical services on the Microsoft website
MCA certificate and plaque
Potential to participate on future MCA Review Board panels and in beta exam development

The MCA certification is granted after the candidate successfully passes the MCA Board exam, which includes a portfolio submission, multiple presentations, and an intensive Q&A with a panel of Microsoft Certified Architects on the MCA Review Board. During the MCA Board exam, the candidate must definitively display the six competencies of business acumen and technological proficiency.

MCA certifications
Microsoft currently offers four MCA certifications:
MCA: Microsoft Exchange Server
MCA: Microsoft SharePoint Server
MCA: Microsoft SQL Server
MCA: Windows Server: Directory

These certifications are designed for architects who specialize in using Microsoft technologies to provide solutions for enterprise customers. Professionals who hold an MCA certification are generally recognized by Microsoft and the IT industry worldwide as individuals who hold the highest level of professional certification on Microsoft server products.

Steps to Becoming a Microsoft Certified Architect
Earn a current Microsoft Certified Master (MCM) certification for the technology for which you wish to pursue an MCA technology certification. MCM certification is a prerequisite for all MCA technology programs.

Register for the Microsoft Certified Architect program.
The registration team will review the application to ensure that you have met all of the application requirements.
Note The application fee for the MCA program is US$125. If you are accepted into the program, the fee to take the MCA Board Exam is US$7,500.
Review the program resources.
After you successfully register for the MCA program, you will be granted access to portfolio documentation and resources to help you prepare for your MCA Board exam.

Prepare the required program documentation.
Prepare a portfolio that includes your work history, a project case study, and a project presentation, all of which should show how your skills and work experience directly apply to each of the six MCA competencies.
Review the program competencies

Submit your documentation and schedule your Board Exam.
When your portfolio is complete, submit the documentation for review by the program manager for your technology track. If your portfolio addresses the objective content requirements for an effective Review Board review, the program manager will approve you to schedule an MCA Board Exam. Once the portfolio documentation is approved, you may pay the program fee and schedule your appearance before the Review Board.

The following MCA Review Board dates are currently scheduled for the Microsoft Certified Architect program. All MCA Board Exams will be held in Redmond unless otherwise noted.

Important: Registration deadline for an MCA Board Exam is two months prior to the indicated Review Board date.
Microsoft Certified Architect: Microsoft Exchange Server 2010
Microsoft Certified Architect: Microsoft SharePoint Server 2010
Closed Beta at SharePoint Conference
Microsoft Certified Architect: Microsoft SQL Server 2008
Microsoft Certified Architect: Windows Server 2008 R2: Directory
Note MCA Board Exam dates are subject to change at the sole discretion of Microsoft.
Learn more about the MCA Board Exam
Successfully complete your MCA Board Exam.

You will appear before an MCA Review Board of peers, which consists of Microsoft Certified Architects (MCAs). Your MCA Board Exam will last up to four hours and will include presentations you deliver based on your portfolio and a technology-specific case study, each of which will be followed by intensive Q&A sessions with Review Board members. You will receive performance results by email within two weeks.

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Monday, March 5, 2012

MB2-631 Q & A / Sutdy Guide / Testing Engine

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QUESTION 1
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com has a user
owned custom unit called Certkingdom_Proj that needs to be accessed by employees in Certkingdom.com’s
Research department. The Research department employees want the business unit that they
make use of to host Certkingdom_Proj.
When Certkingdom.com releases A new policy that requires employees to produce their own new
Projects, you decide to have the role of the employees who owns Certkingdom_Proj copied with the
intention of assigning it to the Research department employees.
You now need to configure the security settings for Certkingdom_Proj.
Which two of the following actions should you take?

A. You should consider having the Business Unit disabled.
Thereafter a new Business level should be created with the access level set to Business Unit.
B. You should consider having the Share privilege permitted with the access level set to User.
C. You should consider having the Read privilege assigned to the Business Unit.
D. You should consider having the privilege appended with the access level set to User.
E. You should consider having a privilege created with the access level configured to the User.

Answer: C,E

Explanation:


QUESTION 2
You work as an administrator at Certkingdom.com. You have received instructions from the CIO to modify
the relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. The requirements
are listed below:
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a 1:N relationship.
• CertkingdomSupplier should be the principal entity.
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a N:N relationship
You now need to need to apply the mapping.
Which of the following actions should you take?

A. You should map a field from the CertkingdomSupplier entity to the CertkingdomContact entity.
B. You should publish the CertkingdomSupplier entity to the CertkingdomCustom entity.
C. You should edit the CertkingdomCustom entity to the CertkingdomSupplier entity.
D. You should change the status of the CertkingdomContact entity to the CertkingdomSupplier entity.

Answer: A

Explanation:


QUESTION 3
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are in the process of
modifying certain relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. You
have received instruction from the CIO to set up the 1:N relationship between the CertkingdomAccount
and CertkingdomIncident entities to comply with the following set criteria:
• As soon as a different employee is assigned to the account, the active incidents must be
available that employee.
• The incidents of the previous employees should be closed.
Which of the following actions should you take?

A. The best option is to set the cascading behavior for the relationship to parental.
B. The best option is to open the form and add a section to cascade User-Owned.
C. The best option is to set an attribute of type varchar with format text to referential.
D. The best option is to set up the cascading behavior to Cascading. You should also set the
cascading rule for Assign to cascade Active.

Answer: D

Explanation:


QUESTION 4
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are currently adding a
custom feature to the CertkingdomContact entity. CertkingdomContact will be used by Certkingdom.com employees to
hold client data. You have configured CertkingdomContact to hold data in the plain text format.
The CIO has informed you that multiple lines must be available for entering text since the amount
of data is so vast.
Which of the following actions should you take to make sure that the custom feature is able to
maintain a textbox with multiple lines? (Choose all that apply.)

A. You should create a workflow with Microsoft Office SharePoint Designer 2007. You should also
implement a feature of type ntext.
B. You should implement a feature of type varchar with format TextArea. You should also
implement a feature of type ntext.
C. You should implement a new content type and associate it with the relevant document. You
should also implement a feature of type ntext.
D. You should implement the State field to inherit the regional setting. You should also implement
a feature of type ntext.

Answer: B

Explanation:


QUESTION 5
You work as the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com’s Sales
department employs a custom entity named Certkingdom_Sales, which is configured as the primary entity
in the Sales relationship.
During the course of the day you have received numerous complaints from Certkingdom.com users stating
that they are inable to relate existing Sales with Certkingdom_Sales when creating new Accounts in the
Certkingdom_Sales entity.
Which combination of the following actions should you take to address this issue?

A. The best option is to consider adding the Sales relationship attribute to the Certkingdom_Sales.
B. The best option is to consider selecting the Work Offline option adding the relationship.
C. The best option is to consider modifying the site master page to contain the relationship.
D. The best option is to consider publishing the Certkingdom_Sales after creating the relationship.
E. The best option is to consider applying a data connection file the relationship.

Answer: A,D

Explanation:


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Sunday, March 4, 2012

MB2-423 Q & A / Study Guide / Testing Engine

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QUESTION 1:

You work as the Sales Manager at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the types of leads that will result in the most opportunity using
Microsoft CRM. A Certkingdom .com employee named Kara Lang works in the Sales
Department. You delegate the task of identifying the types of leads that will result in the most opportunity.
You inform Kara Lang that she must use the most efficient manner?
What should Kara Lang do?

A. She should create a new marketing campaign.
B. She should run the Microsoft CRM Lead Source Effectiveness Report.
C. She should create a Microsoft CRM Advanced Find search.
D. She should create a new View for Lead Types.
E. All of the above.

Answer: B


QUESTION 2:

You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network. Certkingdom .com is currently running a
marketing campaign. The Manager of the Marketing department is named Clive
Wilson. Clive Wilson wants to track responses from customers.
What should Clive Wilson do?

A. He should make use of the Expected Response.
B. He should make use of the Response Code.
C. He should make use of the Promotion Code.
D. He should make use of the Lead Code.

Answer:


QUESTION 3:

You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
Certkingdom .com has recently hired a new junior sales representative named Mia
Hamm. Mia Hamm is not familiar with Microsoft CRM works in the IT department
and wants to know what the features of contacts in CRM are.
What would you reply? (Choose all that apply.)

A. A feature of the contacts in Microsoft CRM is that the account does not need a contact.
B. A feature of the contacts in Microsoft CRM is that the contact should have only one
parent account but can have more than one sub-contact.
C. Features of contacts in Microsoft CRM are that the contact must have sub-contacts
and you are able to achieve inventory management.
D. A feature of the contacts in Microsoft CRM is that you can achieve inventory
management and have a Many-to-Many supported relationship.

Answer: A, B


QUESTION 4:

Rory Allen works as a Sales consultant at Certkingdom .com. Certkingdom .com has deployed
Microsoft CRM 3.0. Rory Allen wants to know what advantages Certkingdom .com can
achieve by making use of the Microsoft CRM Sales Management module to follow a
defined sales process.
What would you reply? (Choose all that apply.)

A. You should be able to determine qualified opportunities and accomplish inventory management.
B. You should be able to obtain sales data easily for reporting.
C. You should be able to accomplish inventory management and shorter sales cycles.
D. You should be able to accomplish shorter sales cycles and determine qualified opportunities.

Answer: B, D


QUESTION 5:

You work as a Sales consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the information needed to schedule a service for a customer.
What should you do?

A. Identify the location where the service will be performed.
B. Identify the time and subject for the appointment.
C. Identify the subject and place for the appointment.
D. Identify the customer as well as the time for the appointment.

Answer: B


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Thursday, February 23, 2012

4 Varying Kinds Of Mobile Computer Gadgets

Varying types of portable computer gadgets include the following: smartphones, laptop computers, netbook computers, and tablet PCs.

Technology has provided us with an array of choices in mobile computer gadgets. These devices may have computer operations that are similar to each other, but they also have numerous other aspects that make each one unique. If you are planning to get yourself one of these gadgets, read this article to find out more about each kind so that you can figure out which is perfect for you.

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Smartphones

A smartphone is a combination of a personal organizer and a cellular phone. It is a small device that looks a lot more like a PDA than an ordinary cellular phone, but it has a complex systems program to enable its "smart" functions. Moreover, it also provides simplicity of use to its owners. The user interface of smartphones is also better than regular cellular phones, with larger screens and QWERTY keyboards. There are also many programs and work productivity applications that can be used on these devices, such as mailers, organizers, spreadsheets, text editors, and web browsers, among many others. Additionally, these gadgets boast 1 or 2 cameras and allow users take and view photos or videos in several file formats. In contrast to ordinary cellphones, smartphones can be connected in numerous ways, like through Wi-Fi, 3G, and also WiMax. Even a LAN network is easily done with these devices. If you have to send files from or to your smartphone, you can either do it through USB cables or its Bluetooth feature.


Laptop computers

Also known to manufacturers as notebook computers, a laptop is a pc that can be brought around to such places as libraries, airplanes, meetings and temporary offices. This is because, as opposed to desktop computers, laptops are normally smaller than a briefcase and can be powered both by battery or AC. They also generally weigh less than 5 pounds and have a thickness of three inches or less. This device, though, is more costly than a desktop computer with the same features because of the complexity involved in trying to fit all the same properties into a much more compact device. But what also make them more useful desktop computers is that they can be utilized either as a laptop or desktop computer.

Netbook computers

Netbook computers are new versions of laptop computers that are defined by their size, price and a couple of other properties. These new computers are small, inexpensive, with low horsepower, and run on an operating system that is either old or unfamiliar. The dimension of the monitors range from 9-10 inches, and they have a keyboard that is somewhat similar to that of laptops. They also weigh only about 2 to 3 pounds. This kind of computer is very handy, indeed. Yet, one certain attribute that this gadget doesn't have is the optical drive of laptop computers. CD and DVD drives have been taken out from this types of device to allow for its small size and weight.


Tablet PC

A tablet PC is yet another type of computer that you can bring anywhere with you. With its wireless network card, you can conveniently connect to the Internet to check your email, chat with friends, update your social network status, or look for ipad support. What makes this device unique, though, is that it doesn't fold or have a keyboard like that of a laptop. This device is just a single tablet that you work either by making use of a stylus or the tips of your fingers.

Because these gadgets are available in various prices and with different features, it is essential that you ascertain your needs first and then find the device that is closest to the price you can afford, as well as offers the most valuable functions for you. Be well informed before making a decision

Sunday, February 19, 2012

Working With Computers

In Today's Society, There's No Escape

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Well, we've been warned that this time would come - probably from the earlier eighties on. Yes, computers have finally taken over and if you doubt it, we're here to convince you - but not because we want to or because we can. We want to convince you that if you don't take the necessary steps to control that reign, you're going to be left behind further than you could have ever imagined.

Computers are everywhere. Take a moment to try and think of a place a business where you didn't see a computer in use. From the small local corner store to the largest hospital, computers are in every gas station, grocery store, bank, restaurant, beauty shop, and doctor's office around. From a consumer's point of view - you may not think that's much to worry about. But along with computers, we've also been infiltrated with a little thing called "self-service." Today, there are more self-serviced resources than ever and in an effort to synchronize them with headquarter databases, they're provided via your inescapable computer.


Here are some examples. Banking is self-serviced through the desktop-clad ATM machine. Gas stations are self-serviced through a menu-clad touch screen kiosk. Most cash registers are Windows XP or Vista machines that send purchase details back to headquarters via the Internet (or a small Intranet). Having your weight, blood pressure, and heart rate measured and recorded is now a digitized process. Even ordering a pizza is now a simple matter of dialing from a wireless cell phone and making a few selections from series of pre-programmed menus!

The important thing to realize here is that this phenomenon isn't a new convenience - it's a new requirement. And if you haven't jumped onto the binary wagon, you're going to face a few problems. For just as this new lifestyle was once predicted, we're going to predict that "the old ways" will slowly disappear.

We're going to predict that all paper-based transactions (checks, money orders, etc.) and documentation (think of the old filing cabinet system) will disappear. We're going to predict that chips will replace everything that was once transported from one location to another through the trusty post office. And we're going to predict that homes will become less cluttered with stacks of paper and that our natural resources will flourish as a result of it.


This all sounds fine and dandy of course, but if you're not computer savvy, you're going to feel a little lost once the choice has past and the revolution is 100% complete. Fortunately, computer systems are designed in a way that even a child can manipulate them. In fact, if you can remember that most systems are designed along the line of menus and the selections of a few options on these menus, you'll do just fine no matter how many buttons there are to push.

For example, when you're faced with an electronic system, look for a main menu. Most main menus display themselves as soon as a device is turned on, so chances are that if you're standing before a device that shows a bunch of choices to do something, you're looking at a main menu. The buttons on these main menus of course take you to additional menus, which in turn give you even more choices to make. And all of those choices will eventually bring you to the service that you need. One very important choice you'll want to keep your eye on is the option to return to the main menu. This way, you can return to the beginning of a system and start over in case you get lost among the way.

Another important choice that you want to keep your eye on is the choice to get help! This option may not be available on every device that you encounter, but when it is available, be sure to use it.

There's just no way around it. Computers and computerized systems are here to stay. There's no need to fear them - but you surely can't avoid them. Just remember the menu system and you'll soon discover that you can approach and use these things as if you designed them yourself.